Privacy Policy
Effective Date: January 1, 2026
This Privacy Policy explains how Nailed Down Roofing LLC collects, uses, and protects your personal information when you visit naileddownroofing.com, contact us, or engage with our services and advertising.
1. Information We Collect
Personal Information
Name, email address, phone number, and property address (for service and quoting purposes). We also maintain opt-in records and timestamps for all communication channels (SMS, email, chat widgets, etc.).
Non-Personal Information
IP address, browser type, device information, website usage patterns and analytics, referring website or ad, and cookies and similar technologies.
Customer Communications
Chat transcripts and inquiries submitted through our website, email correspondence and SMS messages, and phone call metadata (not recorded without consent).
2. How We Use Your Information
- Provide roofing services, estimates, and related communications
- Send appointment confirmations and project updates
- Send marketing or promotional content (only with explicit consent)
- Process transactions and service requests
- Improve our website performance and user experience
- Comply with applicable laws and regulations
3. SMS / Text Messaging
- We only send texts to customers who have opted in
- Non-marketing messages include appointment confirmations, service updates, and follow-ups
- Marketing messages include promotions, seasonal offers, and special deals
- Reply STOP to opt out, HELP for help
- Message frequency may vary. Standard message and data rates may apply
4. Sharing Your Information
- We do not sell your personal information to third parties
- We may share information with trusted service providers (CRM, email marketing, SMS platforms) who assist in delivering our services
- We may share information for legal compliance, safety, or when required by law
5. Cookies & Tracking Technologies
We use session cookies, analytics tools (such as Google Analytics), and retargeting/advertising pixels to understand how visitors use our website and to serve relevant advertising. You can manage or disable cookies through your browser settings, though some functionality may be affected.
6. Data Retention
We retain personal information as long as necessary for service delivery and legal compliance. To request deletion of your data, contact us at dustenmiller@naileddownroofing.com.
7. Your Rights
- Access, update, or delete your personal data
- Opt out of marketing communications at any time
- Restrict data processing under certain conditions
8. Security
We implement industry-standard security measures including encryption, secure servers, and limited access controls to protect your personal information.
9. Children's Privacy
We do not knowingly collect personal information from individuals under the age of 13. If you believe we have collected such information, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and this policy does not govern them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
Email: dustenmiller@naileddownroofing.com
Phone: (330) 754-3534
Address: 627 Prospect Ave. S Suite D, Hartville, OH 44632